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PostPosted: Wed Nov 27, 2013 12:29 pm 
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The Developer

Joined: Wed Jan 13, 2010 11:56 pm
Posts: 1467
Donated: free software
I suggest you to not to purchase the bot.

I bought it when BTC was around 200$. I bought around 10BTC to fill it. After 4 weeks I only had 7,8BTC left in my account (if I would have bought btc from my USD in my account). It scams users by only showing your USD. If I would have held the coins, still would have 10BTC...

Reason from the BTCRobot Creators: BTC not always going up: BUT it is currently more going up then down. So the software cannot work...

So I wanted to refund the bot. I did it via clickbetter. (Bought for 1,2 BTC). I paid it via inputs.io (hacked now). I instantly sent them a BTC address for refund on 15th November. Got anything till today.

They are answering very slowly... In a case where time would have been very important.

Me:
Quote:
Fri, Nov 15 2013 7:02am
Where will the refund go?
I paid via BitPay over Inputs.io.

1.2652BTC need to go elsewhere because of that
*XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX*


Clickbetter:
Code:
Sun, Nov 17 2013 12:14pm
Hi XXXX,

The amount is refunded to your wallet that it was paid with. Since Bitcoins are manually refunded, it may take 2 to 21 days for the same to show up on your account.

-> Refunded manually -> Not transfered yet.

Me:
Quote:
Sun, Nov 17 2013 12:27pm
It is impossible to pay it back to that wallet.
The wallet was from the online service inputs.io, which has been hacked!

Please provide me a different solution. This way the funds will be gone!


Clickbetter:
Code:
Mon, Nov 18 2013 12:44pm
Hi xxxxxx,

We have asked our team to look into the same.

Please give us some time to sort it. We will get back to you as soon as the issue is sorted.

Tue, Nov 19 2013 11:29am
Hi XXXXXXX,

A refund is sent the address that the buyer choose when opening a refund request. The refund has already been sent - nothing else we can do.

Refund to address buyer choose -> My account is still on 0BTC

Me:
Quote:
Tue, Nov 19 2013 11:42am
Please sent me the transaction, your sender address and the target address. But I think the coins are gone...
I wrote asap that I want to have the money refunded to a different address.


Clickbetter:
Code:
Wed, Nov 20 2013 2:26pm
Hi xxxxx,

We have asked our team to arrange for the details.

We would provide you the same at the earliest.


Me:
Quote:
Wed, Nov 20 2013 2:39pm
You said "A refund is sent the address that the buyer chose when opening a refund request."

I never chose the refund method or the refund address!


Clickbetter:
Code:
Thu, Nov 21 2013 11:26am
Hi xxxxxxx,

Our team is investigating the issue. We have asked Bitpay to provide details. We will let you know as soon as we receive them.


Me:
Quote:
Mon, Nov 25 2013 3:50pm
Any News?

"A refund is sent the address that the buyer chose when opening a refund request. The refund has already been sent - nothing else we can do."
I never choose a bitcoin account for refund. The only one I provided you see at the top.

You still owe me around 1,2btc or 1000$ I worked hard for.

They are ignoring my question regarding the refunding address or transaction

Clickbetter:
Code:
Wed, Nov 27 2013 3:07am
Hi xxxxxx,

Bitpay has asked us to provide the invoice URL you received so that they can provide any further details.

The funds were refunded to address provided. The funds have left our account and there is nothing further we can do unfortunately.

Please provide us the invoice URL so that we can make Bitpay provide any further details.

_________________
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Joined: Wed Jan 13, 2010 11:56 pm
Posts: Too many!
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